Refund policy
Return and Refund Policy
At Adwaa Electrical Supplies, we are committed to customer satisfaction. Therefore, we offer the option to return or exchange products according to the terms and conditions outlined in this policy.
1. Return Period
Customers may request a return or exchange within 14 days of receiving their order.
After 14 days from the date of receipt, returns or exchanges may no longer be accepted.
2. Return Acceptance Requirements
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition.
- The product must be unused, unassembled, and undamaged due to misuse.
- The original packaging, accessories, and components must be available whenever possible.
- Proof of order or order number must be provided.
- The product must not have been damaged due to improper installation or misuse.
Returns may be refused if the product is damaged due to misuse, has been altered, or has been used in a way that affects its original condition.
3. Exchanges
Product exchanges are available within the 14-day return period, provided the product meets the return conditions mentioned above.
If the customer wishes to exchange the product for another product of a different price, the price difference will be calculated based on the value of the new product.
4. Damaged or Defective Products
If the product arrives damaged or has a manufacturing defect, please contact us as soon as possible, explaining the problem and providing photos or a video of the product upon request.
After reviewing the situation, an exchange or refund may be provided, depending on the circumstances.
5. Return Fees
In cases where a return or exchange is eligible according to the store policy, Adwaa will cover the return shipping fees.
However, in cases resulting from product misuse or failure to meet the return conditions, the customer may be responsible for any costs incurred in returning the product.
6. Refunds
After receiving the returned product, inspecting it, and confirming that it meets the return conditions, the refund request will be processed.
The refund will be processed using the appropriate payment method, according to the payment method used in the order and the payment provider's procedures.
The refund may take some time to appear in the customer's account, depending on the bank or payment provider.
7. Cash on Delivery Orders
For cash on delivery orders, we will coordinate with the customer to determine the appropriate refund method, in accordance with our company's procedures.
8. Non-Returnable Products
Returns may not be accepted for products that:
- Have been used or installed in a way that affects their original condition.
- Have been damaged due to misuse.
- Have been modified or altered after receipt.
- Are not available in their original condition or have been damaged after receipt due to the customer.
9. How to Request a Return or Exchange
To request a return or exchange, please contact Adwaa Customer Service and provide:
- Order number.
- Customer name.
- Product name.
- Reason for return or exchange.
- Photos or videos of the product, if required.
The request will be reviewed, and the customer will be notified of the next steps to complete the return or exchange process.
10. Amendments to the Return Policy
Adwaa Establishment reserves the right to update or amend its return and refund policy as needed. The policy in effect at the time the return request is submitted will apply, taking into account customer rights and applicable regulations.
Adwaa Establishment | Adwaa Electrical Supplies
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